Technology – A Hoteliers Best Friend Or Worst Enemy?

I read an interesting post today from Michelle Schumate who is a Regional Director of Operations with The Hamister Group. Michelle and Hamister’s idea about “Treating Guests As Friends In The Extended Stay Industry” helps to remind all of us who are involved in the hospitality industry that hotel guests deserve attention that goes wellContinue reading “Technology – A Hoteliers Best Friend Or Worst Enemy?”

LensCrafters – What They Don’t See Is A Clear Prescription For A Revised Customer Service Policy

LensCrafters Update Today is June 12, seven weeks since this story was posted. I received an email from LensCrafter’s Senior Director, Service Quality this morning with an apology. While I was washing my car a few weeks ago, I decided to stash my glasses inside my pants pocket because they were constantly getting wet fromContinue reading “LensCrafters – What They Don’t See Is A Clear Prescription For A Revised Customer Service Policy”

Hoteliers & Restauranteurs Can Stay Ahead Of “The Social Media Curve”

It is often said that hoteliers and restauranteurs are “two years behind the curve” as it relates to social media but in today’s marketplace they can’t afford to overlook the importance of social media and the influence that it has on prospective customers. So what goals should you develop as it relates to a social mediaContinue reading “Hoteliers & Restauranteurs Can Stay Ahead Of “The Social Media Curve””