Hotel Loyalty Programs – Are Your Customers Feeling The Love Or Asking For A Divorce?

According to a study released by The Chief Marketing Officer Council, “The Leaders in Loyalty: Feeling the Love from the Loyalty Club“, 54 percent of the consumers surveyed let it be known that thanks to the barrage of irrelevant messages, low value rewards, and impersonal engagements, they aren’t feeling the love.  In fact, they areContinue reading “Hotel Loyalty Programs – Are Your Customers Feeling The Love Or Asking For A Divorce?”

My Rant – You Can Thank DC For The Mess We’re In!

Most of the hospitality industry continues to struggle and if you think your economic conditions will change if Obama gets re-elected or Romney takes over, consider this. Increased spending for health-care, proposed tax increases, and lawmakers on both sides of the aisle unable to curb spending could send the economy into recession, according to FedContinue reading “My Rant – You Can Thank DC For The Mess We’re In!”

Time Management – How To Work Smarter Not Harder

In the world of business, no matter how successful one becomes, time is one thing that there is not enough of. The majority of successful salespeople that I know and have worked with practice disciplined time management by spending the majority of their time on tasks that make them money andlittle time on things thatContinue reading “Time Management – How To Work Smarter Not Harder”