The Importance Of Follow Up – A “No” Strategy That Can Lead To A “Yes”

I read “Why 8% of sales people get 80% of the sales” written by Robert Clay with Marketing Wizdom that emphasizes the importance of follow up. As a sales manager, you are tasked with contacting prospects on a daily basis in an attempt to educate them on the value proposition that your hotel has to offer but did youContinue reading “The Importance Of Follow Up – A “No” Strategy That Can Lead To A “Yes””

Joie de Vivre hospitality: Case Study and Management Analysis

I learned about Joie de Vivre hotels and Chip Conley, its founder, when I first researched and wrote about Whole Foods. I was looking for new models of management and best practices outside our hospitality industry, and found this inspiring Hotel Company. Maybe Joie de Vivre hospitality is best known in the U.S, but itContinue reading “Joie de Vivre hospitality: Case Study and Management Analysis”

Service Excellence: How to be Cool at the Pool

As the summer season kicks into gear in many places in the world, hotel pools will become magnets of opportunity for memorable guest experiences. And while the aqua blue colors, refreshing water temperatures and lushly landscaped environments are appealing; moments of service excellence in the pool environment will make the most splash of all. UnderstandingContinue reading “Service Excellence: How to be Cool at the Pool”