Stand Up And Stand Out – Five Ideas To Heighten Your Hotel’s Guest Experience

Mandy Green, the Social Media Director and hospitality industry blogger at Monscierge followed up with me recently about an article that she posted, ‘The Guest Experience Five Easy Ideas’. The content of her post was inspired by a piece that appeared in Hotel Management about how Bill Spencer, GM at Hilton Memphis, selects guests on a purely random basisContinue reading “Stand Up And Stand Out – Five Ideas To Heighten Your Hotel’s Guest Experience”

Hotel Loyalty Programs – Are Your Customers Feeling The Love Or Asking For A Divorce?

According to a study released by The Chief Marketing Officer Council, “The Leaders in Loyalty: Feeling the Love from the Loyalty Club“, 54 percent of the consumers surveyed let it be known that thanks to the barrage of irrelevant messages, low value rewards, and impersonal engagements, they aren’t feeling the love.  In fact, they areContinue reading “Hotel Loyalty Programs – Are Your Customers Feeling The Love Or Asking For A Divorce?”